Privacy Policy

Effective Date: June 22, 2026 | Last Updated: June 22, 2026

Sit Stay NJ ("Sit Stay NJ," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, www.sitstaynj.com, and to the pet care services we provide.

By using our website or our services, you agree to the practices described in this policy.

Information We Collect

Information you provide to us

We collect information you give us directly, including when you fill out our contact form, request a quote or consultation, book a service, or communicate with us by phone, text, email, or social media. This may include:

Contact details: your name, email address, phone number, and mailing or service address
Pet information: your pet's name, breed, age, medical conditions, medications, dietary and behavioral notes, and veterinarian contact information
Service and household details: home access instructions, emergency contacts, and any special instructions you provide so we can care for your pet safely (for example, lockbox, garage, or alarm codes for in-home visits)
Payment information: billing details processed through our payment provider (see "How We Share Information" below)
Communications: messages, requests, and feedback you send to us

Information we collect automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including your IP address, browser type, device information, pages viewed, and how you interact with the site. This helps us understand site traffic and improve your experience.

Information from third parties

If you interact with us through social media (such as our Instagram feed), or if our service providers supply us with information, we may receive limited data in accordance with those platforms' policies and your settings.

How We Use Your Information

We use the information we collect to:

Provide, schedule, and manage pet care services
Respond to your inquiries, quotes, and booking requests
Communicate with you about appointments, your pet, billing, and service updates
Process payments
Send you marketing or promotional messages, where you have not opted out
Maintain records and manage our customer relationships
Operate, secure, and improve our website
Comply with our legal obligations and protect our rights

How We Share Information

We do not sell your personal information. We share it only as needed to run our business and provide services, including with:

Service providers and platforms that help us operate, such as our website host (Wix), our customer management and communications platform (GoHighLevel), our payment processors, and Google Analytics. These providers process data on our behalf and are expected to safeguard it.
Professionals we work with on your behalf, such as your veterinarian or an emergency contact, when necessary for your pet's safety.
Legal and safety reasons, when required by law, to enforce our agreements, or to protect the rights, property, or safety of our clients, pets, staff, or others.
Business transfers, if Sit Stay NJ is involved in a merger, sale, or transfer of assets, your information may be part of that transaction.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and analyze traffic. Some of these are set by Wix and other third-party services that power features on our site. You can control or disable cookies through your browser settings, though some features may not work properly if you do.

Third-Party Links and Embedded Content

Our website may include links to or embedded content from third-party sites and services, such as our Instagram feed. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Data Retention

We keep your personal information for as long as needed to provide our services, maintain our business records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or securely dispose of it. Sensitive access details (such as alarm or lockbox codes) are retained only as long as necessary to provide your service.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You may:

Update your information by contacting us with corrections
Opt out of marketing messages by following the unsubscribe instructions in our emails, replying STOP to text messages, or contacting us directly. You may still receive non-promotional messages related to your bookings and account.
Request access to or deletion of the personal information we hold about you, subject to any legal or recordkeeping requirements

Depending on where you live, you may have additional rights under applicable privacy laws. To exercise any of these, contact us using the details below.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Significant changes may be communicated through our website or directly to you. We encourage you to review this policy periodically.