TERMS OF SERVICE

Terms of Service

Effective Date: June 22, 2026 Last Updated: June 22, 2026

Welcome to Sit Stay NJ. These Terms of Service ("Terms") govern your use of our website, www.sitstaynj.com, and the pet care services we provide ("Services"). By booking a service, using our website, or otherwise engaging with us, you agree to these Terms. Please read them carefully.

1. Our Services

Sit Stay NJ provides pet care services in Northern Bergen County, New Jersey, including dog walking, in-home pet sitting, and drop-in visits. Specific services, availability, and pricing are described at the time of booking and may change.

2. Booking and Scheduling

Services are requested through our Precise Petcare client portal . A booking is confirmed only once we have accepted it and a deposit is made or payment. We will do our best to accommodate your requested times but cannot guarantee availability, particularly during holidays and peak periods.

3. Cancellations and Refunds

By scheduling services with Sit Stay NJ, you're reserving time that is held exclusively for your family. When you book with us, we turn down other requests to ensure your pets receive the time and attention they deserve. We require a non-refundable deposit to hold your reservation. Balance is due before the first visit. If you need to cancel, we ask that you do so with care and notice whenever possible, knowing that a team member has reserved that time just for your pet.

We understand that things happen and life is unpredictable! But out of respect for our team's time and availability, we ask that all cancellations be made with as much notice as possible.

Holiday Reservations & Peak Times

Due to high demand, the following holidays include a 50% holiday surcharge for all services:

New Year's Eve/Day, President's Day, Easter, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Christmas Eve/Day, Sarah's Birthday (Just wanted to check who is still reading)

Dog Walking

Cancellations made after 6pm the day prior to the scheduled walk will be charged in full. This includes changes due to weather, change of plans or illness/injury. If your schedule shifts, we appreciate early notice whenever possible.

Vacation Pet Sitting

A 50% non-refundable deposit will be required to book dates. Cancellations made within 7 days (14 days for all holidays) of the start of your scheduled pet care series will be charged in full for the entire reservation. This includes changes due to early arrivals home, weather, or illness/injury.

Weekend and After Hours Fees

A $10 fee will apply to all visits requested before 9am and after 6pm on weekdays and all services on Saturday and Sunday.

Last Minute Requests

A $10 fee will apply to all visits requested within 24 hours of visit time.

4. Payment

Payment is due within 7 days of invoice. We accept most payment methods. Returned or failed payments may be subject to a fee, and outstanding balances may result in suspension of services until resolved.

5. Client Responsibilities

To help us care for your pet safely, you agree to:

Provide accurate, complete, and current information about your pet, including health, medical, dietary, and behavioral needs

Disclose any history of aggression, biting, or illness

Ensure your pet is up to date on vaccinations as recommended by your veterinarian

Provide adequate food, supplies, medications, and clear instructions for the duration of service

Provide safe and reliable access to your home or pet (see Section 7)

Keep your contact and emergency information current

You are responsible for the accuracy of the information you provide, and for any costs or issues that arise from incomplete or inaccurate information.

6. Pet Health, Safety, and Emergencies

Your pet's safety is our priority. If your pet becomes ill or injured while in our care, you authorize Sit Stay NJ to seek veterinary attention, including from your designated veterinarian or, if unavailable, the nearest available veterinary provider. You agree to be responsible for all veterinary and related costs. We will make reasonable efforts to contact you and your emergency contact as soon as possible.

We reserve the right to decline or discontinue service if a pet poses a safety risk to our staff or others, or if conditions are unsafe.

7. Home Access and Property

If our Services require access to your home, you are responsible for providing safe and reliable access (such as a key, lockbox, or entry code) and for ensuring your home is secure. Any access information you provide is handled in accordance with our Privacy Policy. We take reasonable care while in your home but are not responsible for pre-existing conditions, normal wear, or issues outside our control.

8. Photos and Media

We love sharing the pets we care for. Unless you tell us otherwise, you consent to Sit Stay NJ taking photos or videos of your pet and using them on our website, social media, and marketing materials. We will not include identifying information about you or your home. You may opt out at any time by contacting us.

9. Limitation of Liability

To the fullest extent permitted by law, Sit Stay NJ is not liable for any indirect, incidental, or consequential damages arising from our Services. You acknowledge that pet care involves inherent risks, and that pet behavior can be unpredictable. Our total liability for any claim related to our Services will not exceed the amount you paid for the specific service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Termination

Either you or Sit Stay NJ may end our service relationship at any time. We reserve the right to refuse or discontinue Services at our discretion, including for safety reasons, non-payment, or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes will be handled in the appropriate courts located in New Jersey.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of our Services after changes take effect constitutes acceptance of the updated Terms.